adventures in corporate stupidity

[flea]

Or, further reasons I am glad my new job will have no administrative responsibilities:

I just got off the phone with Delta. I had a mysterious $30 charge show up on a staffer's purchasing card account, on the same day he had changed a ticket, but not documented on the receipt for the ticket change (which included a revised ticket price and a $100 change fee.) Delta's representative told me that this was an additional ticket change fee, because the original ticket was purchased through an online web site. I said, okay, whatever, I just need some receipt or document to show that. He said there is no receipt or document. I said, then I can't pay the charge; maybe you could put me in touch with someone in a finance department who could help me? He said, not finance, but let me get in touch with my supervisor. A short, politely administered hold period ensued. Phone representative returns to tell me that he has a fax number where I can fax a request for a receipt documenting this charge, but the receipt will cost $20. I say, "You're kidding me. You're kidding me." He is not kidding me. I say I will have to talk to my supervisor about that little number, and hang up.

The head financial goddess says we'll just fill out a missing receipt form for the charge, with a note that Delta's corporate policy is written by idiots. And so I have done.

Comments

[dxmachina.livejournal.com]

It isn't just Delta. Patrick Smith's most recent column over at Salon talked about the ridiculousness of the fees the airlines have been tacking on for virtually everything.